Customer Support

Call Center Supervisor

Average gross salary in Ivory Coast is

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80% of people earn:

162K - 502K CFA

10% earn less lthan 162K CFA

10% earns more than 502K CFA

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What does the data in the graph mean?

Salaries in the survey are expressed in gross.

Based on the Ivorycoast.paylab.com salary survey, 80% of people on the Call Center Supervisor position in the Ivory Coast earn between 162,174 CFA and 501,518 CFA monthly net.

10% of employees earn less than 162,174 CFA and 10% of people earn more than 501,518 CFA.

The survey is based on data from employees, cleaned of extreme and duplicate values.

Description of job position

Overseeing daily operations of the call center to ensure efficiency and effectiveness in service delivery.
Supervising and training call center agents to enhance their performance and customer service skills.
Monitoring call metrics and performance indicators to identify areas for improvement.
Handling escalated customer inquiries and resolving complex issues in a timely manner.
Developing and implementing policies and procedures to improve service quality and operational efficiency.
Conducting regular performance evaluations and providing constructive feedback to team members.
Ensuring compliance with company policies and industry regulations.
Collaborating with other departments to address customer needs and improve service offerings.
Preparing reports on call center performance, customer feedback, and team productivity.
Fostering a positive work environment that encourages teamwork and employee engagement.
Assisting in the recruitment and onboarding process of new call center staff.
Staying informed about industry trends and best practices to enhance service delivery.

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The most common career path of an employee

The graphic shows how employees most often progress in their careers. Click on the name of the position to get to its detail with salary data.

Position Call Center Supervisor - Customer Support in the labour market

In the salary ranking,
the job position takes

258. place

Women representation in position

n/a

Average age of respondent by position

n/a

655. place

Nursery School Teacher Assistant

Education, Science & Research

91,780 - 199,560 CFA

259. place

Design Technician

Production

258. place

Call Center Supervisor

Customer Support

162,174 - 501,518 CFA

257. place

State Advisor

Public Administration, Self-governance

213,187 - 432,871 CFA

1. place

Chief Executive Officer

Top Management

339,358 - 2,165,184 CFA

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The salary report contains:

Salary for the position by region, education, experience, company size, age
Distribution of respondents into wage bands
Salary range from 1st to 9th decile
A breakdown of all monitored non-financial benefits
Analysis of financial benefits

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