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Average gross salary in Ivory Coast is
200K
300K
400K
 
10% earn less lthan 162K CFA
10% earns more than 502K CFA
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Displayed value presents total salary in the whole country. Salary amount is influenced by bonuses, regions and many other factors.

Description of job position

  • Overseeing daily operations of the call center to ensure efficiency and effectiveness in service delivery.
  • Supervising and training call center agents to enhance their performance and customer service skills.
  • Monitoring call metrics and performance indicators to identify areas for improvement.
  • Handling escalated customer inquiries and resolving complex issues in a timely manner.
  • Developing and implementing policies and procedures to improve service quality and operational efficiency.
  • Conducting regular performance evaluations and providing constructive feedback to team members.
  • Ensuring compliance with company policies and industry regulations.
  • Collaborating with other departments to address customer needs and improve service offerings.
  • Preparing reports on call center performance, customer feedback, and team productivity.
  • Fostering a positive work environment that encourages teamwork and employee engagement.
  • Assisting in the recruitment and onboarding process of new call center staff.
  • Staying informed about industry trends and best practices to enhance service delivery.

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The most common career path of an employee

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Position Call Center Supervisor - Customer Support in the labour market

In the salary ranking,
the job position takes

Women representation in position

Average age of respondent by position

655. place

Nursery School Teacher Assistant

Education, Science & Research

Salary group 1

91,780 - 199,560 CFA

259. place

Design Technician

Production

Salary group 2

258. place

Call Center Supervisor

Customer Support

Salary group 2

162,174 - 501,518 CFA

257. place

State Advisor

Public Administration, Self-governance

Salary group 2

213,187 - 432,871 CFA

1. place

Chief Executive Officer

Top Management

Salary group 3

339,358 - 2,165,184 CFA

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  • Salary on position by region*, education, practice, business size
  • Total salary and its components* (variable component, commissions, rewards)
  • Responder distribution to payroll
  • Salary ranges expressed by 1st decile, 1st quartile, median, 3rd quartile, 9th decile, and average wage.
  • Detailed breakdown of all monitored non-financial benefits provided*
  • Financial benefit analysis*
  • * available when regression model is used